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J.D.Power Ratings. From You. For You.
AWARDS
J.D. Power Award Recipients
About the Study

2015
The Performance and Design (APEAL) study measures how gratifying a new vehicle is to own and drive. Attributes are organized into 10 categories, such as ride and handling, engine/ transmission, and comfort and convenience.

Power Circle Ratings

Entry Compact
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Entry Compact
  • AWARD RECIPIENT:
  • Hyundai Eon
RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Hyundai Eon
Tata Nano GenX
Maruti Suzuki Alto 800

Compact
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Compact
  • AWARD RECIPIENT:
  • Hyundai i10

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Hyundai i10
Maruti Suzuki Celerio
Maruti Suzuki Wagon R
Maruti Suzuki Alto K10

Entry Midsize
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Entry Midsize
  • AWARD RECIPIENT:
  • Toyota Etios

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Toyota Etios
Honda Amaze
Hyundai Xcent
Maruti Suzuki Swift Dzire
Tata Indigo eCS
Tata Zest

MUV/ MPV
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - MUV/ MPV
  • AWARD RECIPIENT:
  • Toyota Innova

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Toyota Innova
Honda Mobilio
Mahindra Bolero
Maruti Suzuki Ertiga

Midsize
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Midsize
  • AWARD RECIPIENT:
  • Volkswagen Vento

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Volkswagen Vento
Honda City
Hyundai Verna
Maruti Suzuki Ciaz

Premium Compact
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Premium Compact
  • AWARD RECIPIENT:
  • Hyundai Elite i20

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Hyundai Elite i20
Maruti Suzuki Swift
Volkswagen Polo

SUV
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - SUV
  • AWARD RECIPIENT:
  • Mahindra XUV 500

RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Mahindra XUV 500
Ford Ecosport
Mahindra Scorpio
Renault Duster
Upper Compact
J.D. Power Asia Pacific 2015 India Automotive Performance, Execution, Appearance and Layout study - Upper Compact
  • AWARD RECIPIENT:
  • Toyota Etios Liva
RATINGS FACTORS
Overall Performance & Design Performance Comfort Features Style
AWARD RECIPIENT: Toyota Etios Liva
Ford Figo
Honda Brio
Hyundai Grand i10
Maruti Suzuki Ritz
Tata Bolt
  • Among the best
  • Better than most
  • About average
  • The rest
About the Study

2015
New-vehicle owners are surveyed regarding problems that they experienced at 2 to 6 months of ownership. More than 200 problem symptoms covering eight vehicle categories are evaluated. Lower Problems Per 100 (PP100) indicates a lower rate of problem incidence and reflecting higher quality.

Power Circle Ratings

Entry Compact
J.D. Power Asia Pacific 2015 India Initial Quality Study - Entry Compact
  • AWARD RECIPIENT:
  • Hyundai Eon
RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Hyundai Eon
Tata Nano GenX
Maruti Suzuki Alto 800

Compact
J.D. Power Asia Pacific 2015 India Initial Quality Study - Compact
  • AWARD RECIPIENT:
  • Hyundai i10

RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Hyundai i10
Maruti Suzuki Celerio
Maruti Suzuki Wagon R
Maruti Suzuki Alto K10
Upper Compact
J.D. Power Asia Pacific 2015 India Initial Quality Study - Upper Compact
  • AWARD RECIPIENT:
  • Honda Brio
RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Honda Brio
Hyundai Grand i10
Ford Figo
Toyota Etios Liva
Maruti Suzuki Ritz
Tata Bolt
Premium Compact
J.D. Power Asia Pacific 2015 India Initial Quality Study - Premium Compact
  • AWARD RECIPIENT:
  • Hyundai Elite i20
RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Hyundai Elite i20
Volkswagen Polo/ Cross
Maruti Suzuki Swift
Entry Midsize
J.D. Power Asia Pacific 2015 India Initial Quality Study - Entry Midsize
  • AWARD RECIPIENT:
  • Toyota Etios
RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Toyota Etios
Hyundai Xcent
Honda Amaze
Tata Indigo eCS
Maruti Suzuki Swift Dzire
Tata Zest
Midsize
J.D. Power Asia Pacific 2015 India Initial Quality Study - Midsize
  • AWARD RECIPIENT:
  • Honda City

RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Honda City
Hyundai Verna
Volkswagen Vento
Maruti Suzuki Ciaz
MUV/MPV
J.D. Power Asia Pacific 2015 India Initial Quality Study - MUV/MPV
  • AWARD RECIPIENT:
  • Toyota Innova

RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Toyota Innova
Honda Mobilio
Mahindra Bolero
Maruti Suzuki Ertiga

SUV
J.D. Power Asia Pacific 2015 India Initial Quality Study - SUV
  • AWARD RECIPIENT:
  • Ford EcoSport

RATINGS FACTORS
Overall Quality Vehicle Exterior Driving Experience Features Entertainment / Navigation Seats HVAC Interior Engine / Tranmission
AWARD RECIPIENT: Ford EcoSport
Mahindra XUV 500
Renault Duster
Mahindra Scorpio
  • Among the best
  • Better than most
  • About average
  • The rest
About the Study

2016
This Dependability (VDS) study evaluates dependability of vehicles between 2.5 to 3.5 years of ownership. 169 different problem symptoms across nine vehicle categories are evaluated. Lower PP100 indicates a lower rate of problem incidence and reflecting higher dependability.

Power Circle Ratings

Entry Compact
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Entry Compact
  • AWARD RECIPIENT:
  • Maruti Suzuki Alto 800
RATINGS FACTORS
Overall
Depen- dability
Vehicle
Exterior
Driving
Exper- ience
Features, Controls
& Displays
Audio/
Entert- ainment
Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle
Interior
Engine Transm- ission
AWARD RECIPIENT: Maruti Suzuki Alto 800
Tata Nano
Hyundai Eon

Compact
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Entry Compact
  • AWARD RECIPIENT:
  • Maruti Suzuki Alto/Alto K10

RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Alto/Alto K10
AWARD RECIPIENT: Hyundai i10
Hyundai Santro
Maruti Suzuki Wagon R
Tata Indica
Upper Compact
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Upper Compact
  • AWARD RECIPIENT:
  • Honda Brio
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Honda Brio
Maruti Suzuki Ritz
Toyota Etios Liva
Nissan Micra
Chevrolet Beat
Ford Figo
Tata Indica Vista
Premium Compact
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Premium Compact
  • AWARD RECIPIENT:
  • Volkswagen Polo
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Volkswagen Polo
Hyundai i20
Maruti Suzuki Swift
Maruti Suzuki Swift
Entry Midsize
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Entry Midsize
  • AWARD RECIPIENT:
  • Toyota Etios
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Toyota Etios
Honda Amaze
Maruti Suzuki
Swift DZire
Tata Indigo/ Indigo CS
Entry Midsize
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) Entry Midsize
  • AWARD RECIPIENT:
  • Å koda Rapid
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Å koda Rapid
Honda City
Volkswagen Vento
Hyundai Verna
Nissan Sunny
MUV/MPV
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) MUV/MPV
  • AWARD RECIPIENT:
  • Toyota Innova
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Toyota Innova
Maruti Suzuki Ertiga
Mahindra Xylo
Mahindra Bolero
SUV
J.D. Power 2016 India Vehicle Dependability Studysm(VDS) SUV
  • AWARD RECIPIENT:
  • Mahindra XUV 500
RATINGS FACTORS
Overall Dependability Vehicle Exterior Driving Exper -ience Features, Controls & Displays Audio, Entertai -nment Seats Heating,
Ventil- ation,
& Air Condi- tioning
Vehicle Interior Engine Transm- ission
AWARD RECIPIENT: Mahindra XUV 500
Renault Duster
Mahindra Scorpio
  • Among the best
  • Better than most
  • About average
  • The rest
About the Study

2015
The Customer Service (CSI) study focuses on the dealer service experience and what matters most to customers when they take their vehicle in for service at an authorized service centre. It also analyses the processes that define the dealer service experience

Power Circle Ratings

Luxury Market
J.D. Power Asia Pacific 2015 India Customer Satisfaction Index - Luxury Market
  • AWARD RECIPIENT:
  • Mercedes-Benz
RATINGS FACTORS
Overall Satisfaction Service Initiation Service Advisor Service Facility Vehicle Pickup Service Quality
AWARD RECIPIENT: Mercedes-Benz
BMW
Audi

Mass Market
J.D. Power Asia Pacific 2015 India Customer Satisfaction Index - Mass Market
  • AWARD RECIPIENT:
  • Maruti Suzuki

RATINGS FACTORS
Overall Satisfaction Service Initiation Service Advisor Service Facility Vehicle Pickup Service Quality
AWARD RECIPIENT: Maruti Suzuki
Chevrolet
Fiat
Ford
Honda
Hyundai
Mahindra
Nissan
Renault
Skoda
Tata
Toyota
Volkswagen
  • Among the best
  • Better than most
  • About average
  • The rest
About the Study

2016
The Sales Satisfaction (SSI) study focuses on what is important to today's new-vehicle owners when buying a car - process/transaction-related factors; customer's interactions with the salesperson; and the delivery process—and highlights what contributes most to customer satisfaction with the dealer/retailer.

Power Circle Ratings

J.D. Power 2016 India Sales Satisfaction Index [SSI] StudySM
  • AWARD RECIPIENT:
  • Toyota
RATINGS FACTORS
Overall Satisfaction Service Initiation Dealer Facility Deal Sales Person Delivery Timing Delivery Process
AWARD RECIPIENT: Toyota
Nissan
Honda
Hyundai
Mahindra
Tata
Volkswagen
Maruti Suzuki
Datsun
Chevrolet
Ford
Renault
  • Among the best
  • Better than most
  • About average
  • The rest hfgfhf
AWARDS NIGHT

Evening highlights

On the 21st of March 2016, J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

For the full list of awards presented, please click here

Interview with clients

Listen to what J.D. Power India Award recipients are saying about their awards, their outlook of the India Auto industry and their strategy for improving customer satisfaction in their organization.

RATINGS
J.D. Power Ratings from Verified Owners
Hyundai i10
  • Overall Performance & Design
  • Performance
  • Comfort
  • Features
  • Style
  • Overall Quality
  • Vehicle Exterior
  • Driving Experience
  • Features
  • Entertainment/Navigation
  • Seats
  • HVAC
  • Interior
  • Engine/Tranmission
  • Overall Dependability
  • Powertrain
  • Body & Interior
  • Feature & Accessory
Among the best
Better than most
About average
The rest


WHAT GOES BEHIND J.D. POWER AWARDS?

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ABOUT
J.D. Power has been based in Singapore since 1997, first serving India and then China. Today, the company surveys approximately half a million consumers in the region annually and produces 28 syndicated products across eight markets: Australia, India, Indonesia, Malaysia, Middle East, Philippines, Taiwan, Thailand, and Vietnam. J.D. Power Asia Pacific also conducts proprietary work in Hong Kong, Singapore, Brunei, Korea, and Sri Lanka.

To contact J.D. Power: xingti.liu@jdpower.com.sg

Singapore
8 Shenton Way
#44-02/03/04 Temasek Tower
Singapore 068811
Phone 65 6733 8980
Fax 65 6733 1861


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