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J.D. Power Honors Highest-Ranked Performers in India Automotive Customer Satisfaction At Awards Night

NEW DELHI: J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

Senior executives from automotive companies and leading media outlets attended the ceremony, where Gerrit Kuyntjes, vice president and general manager at J.D. Power, and Mohit Arora, executive director at J.D. Power presented the awards to the highest-performing automakers.

"The awards that these companies have received are a reflection of their impressive vision and excellent execution, as well as theconsiderable impact the hard work behind these achievements has on customer satisfaction," said Kuyntjes. "These achievements are tremendous considering the many formidable challenges that confronted the India automotive market in 2015."

J.D. Powerbenchmark studies evaluate products and services based on customer feedback regarding their experiences in order to help businesses make prudent decisions about implementing improvement initiatives. The research is conducted through an entirely independent process that is funded by J.D. Power, which is critical to the company's unbiased position. Study results are based solely on the opinions of verified vehicle owners.

2015/2016 Syndicated Study Awards

2015 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

  • Highest Customer Satisfaction with Original Tires-JKTyres

2015 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study

  • Highest in Dealer Satisfaction with Automotive Manufacturers (two consecutiveyears)-Toyota

2015 India Vehicle Dependability Study

  • Most Dependable Compact Car-Maruti Suzuki Alto
  • Most Dependable Upper Compact Car-Honda Brio
  • Most Dependable Premium Compact Car-Volkswagen Polo
  • Most Dependable Entry Midsize Car-Toyota Etios
  • Most Dependable Midsize Car-Honda City
  • Most Dependable MUV/ MPV, in a tie-Maruti Suzuki Ertiga
  • Most Dependable MUV/ MPV, in a tie (eight consecutiveyears)-Toyota Innova
  • Most Dependable SUV-Mahindra Scorpio

2015 India Sales Satisfaction Index (SSI) Study

  • Highest in Sales Satisfaction among Mass Market Brands,in a tie-Mahindra
  • Highest in Sales Satisfaction among Mass Market Brands,in a tie (two consecutive years)-Toyota
  • Highest in Sales Satisfaction among Luxury Brands-Audi

2015 India Customer Service Index (CSI) Study

  • Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands (15consecutive years)-Maruti Suzuki
  • Highest in Customer Satisfaction with After-Sales Service among Luxury Brands (two consecutiveyears)-Mercedes-Benz

2015 India Initial Quality Study (IQS)

  • BestEntry Compact Car in Initial Quality-Hyundai Eon
  • BestCompact Car in Initial Quality (two consecutiveyears)-Hyundai i10
  • BestUpper Compact Car in Initial Quality (three consecutiveyears)-Honda Brio
  • BestPremium Compact Car in Initial Quality-Hyundai Elite i20/ Active
  • BestEntry Midsize Car in Initial Quality-Toyota Etios
  • BestMidsize Car in Initial Quality-Honda City
  • BestMUV/ MPV in Initial Quality (11consecutive years)-Toyota Innova
  • BestSUV in Initial Quality (two consecutive years)-Ford EcoSport

2015 India Automotive Performance, Execution and Layout (APEAL) Study

  • Most Appealing Entry Compact Car (two consecutiveyears)-Hyundai Eon
  • Most Appealing Compact Car (two consecutiveyears)-Hyundai i10
  • Most Appealing Upper Compact Car-Toyota EtiosLiva/ Cross
  • Most Appealing Premium Compact Car-Hyundai Elite i20/ Active
  • Most Appealing Entry Midsize Car-Toyota Etios
  • Most Appealing Midsize Car-Volkswagen Vento
  • Most Appealing MUV/ MPV (nine consecutiveyears)-Toyota Innova
  • Most Appealing SUV-Mahindra XUV 500

2016 India Two-Wheeler Initial Quality Study

  • BestExecutive Scooter in Initial Quality, in a tie (two consecutiveyears)-TVS Wego
  • BestExecutive Scooter in Initial Quality, in a tie-Yamaha Alpha
  • BestEconomy Motorcycle in Initial Quality-Honda Dream Neo
  • BestExecutive Motorcycle in Initial Quality (two consecutiveyears)-Hero Super Splendor
  • BestUpper Executive Motorcycle in Initial Quality-Suzuki Gixxer
  • BestPremium Motorcycle in Initial Quality-TVS Apache RTR 180

2016 India Two-Wheeler Automotive Performance, Execution and Layout (APEAL) Study

  • Most Appealing Executive Scooter-TVS Zest 110
  • Most Appealing Economy Motorcycle-TVS Star City Plus
  • Most Appealing Executive Motorcycle (two consecutiveyears)-Honda CB Shine
  • Most Appealing Upper Executive Motorcycle, in a tie (two consecutive years)-Honda CB Unicorn
  • Most Appealing Upper Executive Motorcycle, in a tie-Suzuki Gixxer
  • Most Appealing Premium Motorcycle-Honda CB Unicorn 160

2016 India Tractor Customer Service Index Study

  • Highest in Customer Service among Tractor Brands-John Deere

2016 India Tractor Product Performance Study

  • Highest-Ranked Performance Below 31 HP-Eicher
  • Highest-Ranked Performance 31-40 HP-John Deere
  • Highest-Ranked Performance 41-50 HP (two consecutiveyears)-John Deere
  • Highest-Ranked Performance Above 50 HP-John Deere
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